Service Management
ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation.
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ITIL v3: Managing Across the Lifecycle
Candidates completing the course can expect to gain an understanding of the salient aspects of the V3 Lifecycle and its management against the provision .... Price £1,562.75
Members Price £1398.25
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ITIL v3: Operational Support & Analysis
Candidates completing this course can expect to gain an understanding of the practices of Operational Support & Analysis (OSA) and their importance to .... Price £1,515.25
Members Price £1355.75
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ITIL v3: Planning, Protection & Optimisation
Candidates completing this course can expect to gain an understanding of Planning, Protection & Optimisation (PPO) and its importance to the provision .... Price £1,515.25
Members Price £1355.75
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ITIL v3: Release Control & Validation
This course is aimed at IT professionals who wish to develop specific, related key ITSM capabilities. Price £1,515.25
Members Price £1355.75
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ITIL v3: Service Offerings & Agreements
Candidates completing the course can expect to gain an understanding of Service Offerings & Agreements (SOA) and its importance to the provision of service .... Price £1,515.25
Members Price £1355.75
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ITIL v1/v2 Managers Bridging to ITIL v3
This course is intended to introduce, discuss and explore the differences between ITIL V2 and V3 including; the lifecycle, principles, concepts, processes, .... Price £1,325.25
Members Price £1185.75
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ITIL Support and Restore
The course builds on the general principles covered as part of the ITIL® Service Management Essentials course. Price £1,095.00
Members Price £930.75
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ITIL v3: Service Strategy
Candidates completing the course can expect to gain an understanding of the Service Strategy (SS) Lifecycle. Price £1,040.25
Members Price £930.75
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ITIL v3: Service Transition
Candidates completing the course can expect to gain an understanding of the Service Transition Lifecycle. Price £1,040.25
Members Price £930.75
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ITIL v3: Continual Service Improvement
Candidates completing the course can expect to gain an understanding of the Continual Service Improvement (CSI) Lifecycle. Price £1,040.25
Members Price £930.75
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ITIL v3: Service Design
Service Design focuses on policy, planning and implementation through: availability, capacity, service continuity, service level management and outsourcing. .... Price £1,040.25
Members Price £930.75
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ITIL v3: Service Operations
Candidates completing this course can expect to gain an understanding of the Service Operation Lifecycle. Price £1,040.25
Members Price £930.75
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ITIL Change Management
This three-day course builds on the general principles, covered as part of the ITIL Service Management Essentials course. Price £807.50
Members Price £686.38
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ITIL (v3) Service Management Foundation
The purpose of the ITIL Foundation Certificate in IT Service Management is to obtain a basic knowledge of the ITIL terminology, structure and concepts .... Price £783.75
Members Price £701.25
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