ITIL Service Management
ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation.
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ITIL Manager's Service Delivery
Provides practical guidance on the design, implementation and management of a Services Framework based on ITIL® best practice guidelines. Price £1,450.00
Members Price £1232.50
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ITIL v1/v2 Managers to ITIL v3 Diploma Bridging
This course is intended to bridge the gap between the ITIL® v2 Managers Certificate in IT Service Management and the ITIL® v3 Diploma in IT Service Management. Price £1,420.25
Members Price £1207.21
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ITIL Manager's Service Support
Provides practical guidance on the design, implementation and management of a Services Framework based on ITIL® best practice guidelines. Price £1,377.50
Members Price £1170.88
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ITIL Support and Restore
The course builds on the general principles covered as part of the ITIL® Service Management Essentials course. Price £1,095.00
Members Price £930.75
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ITIL Release and Control
This enables the organisation to introduce Configuration, Change and Release Management processes as an integral part of its overall business-focussed .... Price £1,040.25
Members Price £884.21
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ITIL Problem Management Practitioner
This three-day course builds on the general principles, covered as part of the ITIL® Foundation course. Price £850.00
Members Price £722.50
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ITIL IT Service Continuity Management
The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. Price £807.50
Members Price £686.38
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ITIL Capacity Management
Provides practical guidance on the design, implementation and integration of an ITIL-based Capacity Management process. Price £807.50
Members Price £686.38
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ITIL Change Management
This three-day course builds on the general principles, covered as part of the ITIL Service Management Essentials course. Price £807.50
Members Price £686.38
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ITIL Service Desk & Incident Management
Provides practical guidance on the design, implementation and integration of an ITIL-based Service Desk and Incident Management process. Price £807.50
Members Price £686.38
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ITIL Service Level Management
Provides practical guidance on the design, implementation and integration of an ITIL-based Service Level Management Process. Price £807.50
Members Price £686.38
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ITIL Service Management Essentials
This three-day course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL® Service .... Price £795.00
Members Price £675.75
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ITIL Service Management Essentials Version 3
Provides IT Managers and Practitioners with a practical understanding of the key concepts, principles and functions that enables successful IT Service .... Price £755.25
Members Price £641.96
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Pragmatic Project Management Practitioner
A unique project management course for Service Managers, based on the pragmatic use of PRINCE 2. Price £595.00
Members Price £505.75
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