This course provides a complete and practically-based study of the management and professional skills necessary for successful management of IS projects. ....

This course enable those directly involved in managing information systems projects to focus on the skills and processes which will increase their chance ....

This course enables those directly involved in managing information systems projects to focus on the skills and processes which will increase their chance ....

This course enables those responsible for establishing, managing or working within a programme or project support office to develop the knowledge and ....

This course enables those responsible for establishing, managing or working within a programme or project support office to develop the knowledge and ....

Candidates completing the course can expect to gain an understanding of the salient aspects of the V3 Lifecycle and its management against the provision ....

Candidates completing this course can expect to gain an understanding of the practices of Operational Support & Analysis (OSA) and their importance to ....

Candidates completing this course can expect to gain an understanding of Planning, Protection & Optimisation (PPO) and its importance to the provision ....

This course is aimed at IT professionals who wish to develop specific, related key ITSM capabilities.

Candidates completing the course can expect to gain an understanding of Service Offerings & Agreements (SOA) and its importance to the provision of service ....

This course is intended to introduce, discuss and explore the differences between ITIL V2 and V3 including; the lifecycle, principles, concepts, processes, ....

The course builds on the general principles covered as part of the ITIL® Service Management Essentials course.

Candidates completing this course can expect to gain an understanding of the Service Operation Lifecycle.

Candidates completing the course can expect to gain an understanding of the Continual Service Improvement (CSI) Lifecycle.