BS EN ISO 9001:2000 specifies requirements for a QMS where an organization:

• needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements
• aims to enhance customer satisfaction through the effective application of the system. This includes processes for continual improvement of the system and the assurance of conformity and applicable regulatory requirements.

Improved performance
The standard identifies the eight quality management principles that can be used by senior managers to lead the organization towards improved performance. The principles are:

• Customer focus
  
• Leadership
  
• Involvement of people
  
• Process approach
  
• Systems approach to management
  
• Continual improvement
  
• Factual approach to decision making
  
• Mutually beneficial supplier relationships

Fully integrated
One of the fundamental purposes of BS EN ISO 9001:2000 is to enable the development of a QMS that is fully integrated into the normal operations of your business. This standard avoids the application of systems that are separate from your organization’s business processes. Therefore, it creates a more logical and effective approach to managing an organization which is process-based.

Contents
1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
Annexes
A Correspondence between ISO 9001:2000 and ISO 14001:1996
B Correspondence between ISO 9001:2000 and ISO 9001:1994
Bibliography.