The starting point for this Change Management Best Practice Guide is the turbulence and rapid change experienced by organisations of all sizes across both the public and private sectors. If it were not difficult enough to predict the future this is further hampered by those very predictions being liable to change. The result: a need for all organisations to be adaptable and agile to remain competitive.

This Change Management Best Practice Guide explores the changing focus for those responsible for the leadership of today's businesses. It considers:

• The key drivers for change
• The impact of change
• The challenges for the leaders of change
• The power of corporate culture
• Essential techniques for effective change management

So much of this uncertainty inevitably impacts on the morale and performance of employees. It is their capacity and willingness to cope with the ever increasing change that is the key factor in the survival and performance of the business. This best practice guide will enable you to explore the impact of change and uncertainty on employee morale and the leadership qualities necessary to ensure success.

Whilst strong leadership qualities are prerequisite for successful change, this Guide will also provide a detailed insight into well tried and tested techniques which have proved successful across a wide range of change programmes. These cover techniques and methods for identifying the scope, scale and nature of change. Other techniques are reviewed which offer very powerful analytical tools which shape the detail of the changes planned and their implementation. A final set of techniques contribute to the critical challenge of promoting ownership and commitment to change.

Ultimately, this Guide will help you to establish an organisation which has flexible and enduring change capability, together with the supporting mechanisms to make change a success.

Who should read Change Management - a guide to best practice?

• IS and business professionals involved in major change programmes
• Business Managers involved in developing high level complex systems
• IT Architects deriving technical solutions to business challenges
• Business Analysts involved in business process design
• Business Executives interested in a systematic realignment of the business