The provision of effective IT through which to deliver organisational stability is a key driver for almost all organisations, the recruitment and retention of IT staff continues to be a major factor in our ability to manage this fundamental business requirement. The much-debated IT skills shortage remains one of the biggest inhibitors. This lack of skilled IT staff not only affects immediate project deliverables but also impacts competitive advantage, commercial effectiveness and our ability to conduct our business.

This Best Practice guide is published via the NCC Skills Knowledge Network.