* Electronic copy only (pdf)

NCC Members have free access to this Guideline on the Principia website.

For some years, businesses have had to confront a changing competitive environment in which globalisation, customer-focus, compressed business cycles, and rapid technological development have undermined established ideas about success and failure. Conventional financial measures may be unable to account for new business objectives and operational strategies - and, while such measures may appeal to accountants and shareholders, they?re of little use to managers and decision-makers.

*This Guideline is only available as a pdf, which will be sent as an email attachment.