NCC Members have free access to these Guidelines on the NCC Membership website.

In the past decade technology has been the driver behind the increasing pace and sophistication of the modern organisation. Today, with more people requiring more access to more information more of the time - at home or in the workplace - the definition of 'disaster' has become far broader and tolerance to it reduced accordingly. As systems have become more distributed and complex, the myriad of potential problems has increased, associated risks of failure have multiplied further, and time pressures for recovery have become extreme to the point of zero-downtime.

Information Availability encompasses business continuity, disaster recovery and managed IT solutions to ensure a holistic approach, whatever the sector size of operation or the budget available.

These Guidelines consider the requirements for introducing a culture of information availability and the development of an effective programme.