NCC Members have free access to these Guidelines on the NCC Membership website.

What is it that gets in the way of the highest level of performance and productivity in the implementation of IT contracts?

The answer is distrust and dispute.

Tough contract terms negotiated between lawyers to protect their clients often fail to address the realities of delivering on time and on budget.

Disputes are most likely to arise when there is a lack of clear agreement around each party's expectations and the desired results; either because these were not discussed effectively at the outset or because the contract does not provide an inclusive vision of outcomes and desired results and terms for collaborative resolution.

What the parties need most of all is to know:

• How to resolve problems when they arise?
• How to avoid more problems in the future?