George Eckes
ISBN: 0-471-38822-X
Cloth
288 pages
November 2000

The Six Sigma Revolution is the definitive guide to applying Six Sigma to a broad array of business processes - from finance and supply chain management to customer service and product development. Originally conceived of at Motorola, Six Sigma (a performance improvement approach that allows for less than 3.4 defects per 1 million operations) was popularized by General Electric and became a mandate of GE CEO, Jack Welch. The author, hired by GE Capital, has implemented Six Sigma throughout the company and helped GE create a training program and consulting service focusing specifically on the approach.This book describes how each function within the organization can utilize Six Sigma and draws on examples from GE as well as other clients of GE Capital and Eckes consulting practice. In addition to a strategic overview, the book will provide specific methods and tools for implementing the approach across the organization. Eckes will work with GE Capital to adopt the book in their own training programs as well as those of their clients.