George Eckes
ISBN: 0-471-41548-0
Cloth
256 pages
May 2001

Six Sigma is quantitative approach that fuels improved effectiveness and efficiency in an organization. Created by Motorola in the 1980's, Six Sigma methodology provides busi-nesses with the strategies and tools to improve their profitability through focusing on the relationship between product defects and product yields, reliability, cots, cycle time, and schedule. Why this book and how it differs from The Six Sigma Revolution: ? All Six Sigma efforts involve dramatic change for an organizations; ? Change is made up of two components: the technical component and the cultural com-ponent; ? Current books on Six Sigma concentrate on the technical elements of change ? The Making of Six Sigma is devoted to the cultural component of implementing Six Sigma; ? Successful Six Sigma will occur only when the technical and cultural components bal-ance ? The Making of Six Sigma will address how to create the need for Six Sigma to diagnose the four types of resistance to Six Sigma and how to over come them, how to manage the systems and structures of Six Sigma and how to lead Six Sigma.