Janet A. Means, Tammy Adams
ISBN: 0-787-97875-2
Paper
416 pages
September 2005

Drawing on over 20 years of experience, the authors use real-world experiences to help project managers use facilitation skills to develop key deliverables faster, with greater quality, while also obtaining the benefits of group buy-in and ownership. This book: goes beyond facilitation as meeting management to detail how to elicit, analyze, verify and translate a group's knowledge and expertise into a tangible deliverable provides explicit guidance on how to match the facilitation technique and modeling technique to the need and how to facilitate in a group setting provides a CD-Rom including practical tools and templates that are usable out of the box provides specific examples of using specialized work sessions with Six Sigma projects provide a guide for Project Managers, facilitators and project teams who need to make use of these specialized skills