Overview
This three-day course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Change Management process, within the context of an organisation’s overall business-focussed Services Framework.

The course is based on the Change Management process described in the OGC's Best Practice for Service Support book. It has a strong emphasis on practical exercises

More details, including dates are available on the NCC Membership website

Price £807.50