Overview
This three-day course builds on the general principles, covered as part of the ITIL® Foundation course (SMEV3 & SME). It provides practical guidance on the design, implementation and integration of an ITIL®-based Configuration Management Process, within the context of an organisation’s overall business-focussed Services Framework.)

The course is based on the Configuration Management Process, described in the OGC’s Best Practice Guidelines for Service Support book. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

More details, including dates are available on the NCC Membership website

Price £850.00