Price
Member: £637.50 + VAT
Non-Member: £750 + VAT
Includes lunch and course materials. Fees quoted are for non-residential delegates. Please contact 0161 242 2121 for residential costs and in-house courses options.

In addition to Public Courses, we can also offer in-company training, at your premises. Please call 0161 242 2121 for details.

Overview
The use of workshops to elicit information, gain consensus, make decisions etc is an increasingly important part of many IT projects and Business Change projects. This course is designed to focus on the roles, the structure and the running of such workshops in a Business Development / IT project context, and to identify and practice techniques for obtaining successful outcomes.

Who Will Benefit From This Course?
Facilitators, Managers, Team Leaders, Systems Analysts and Designers who will be called upon to facilitate workshops in an IT environment. Or anyone delegated to lead a business change project environment.

Course Objectives
Upon successful completion of this course, delegates will be able to:

• design and run a facilitated workshop;
• manage the workshop process;
• manage a workshop group and individuals in that group;
• identify suitable techniques to use and assess their effectiveness.
  

PLEASE NOTE: Facilitators can now become accredited via the International Association of Facilitators (IAF) through their recently established process. This requires candidates to undergo an examination where they practically demonstrate their facilitation skills. This course equips delegates with the skills that are necessary for people who wish to follow this path.

Syllabus Overview

Day 1 (09.30-18.30)(Informal evening work)
Welcome and coffee/tea on arrival

Introductions
Course objectives, format and timetable

Session 1

• The Facilitated Workshop
• What is facilitation?
• What is a Facilitated Workshop
• Why/when use a workshop
• Why do you need a facilitator
• Organisational models and workshop ownership
• Workshop Planning and preparation
• Objectives
• Well-formed outcomes
  

Practical 1

• Facilitated Workshop 1
• Prepare for and run a workshop
• Identify preparation needs, venue, participants, pre-work.
• Review of workshop learning points
  

Session 2

• Managing the Process
• The workshop process
• Facilitation Methods and Resources
• Flexibility and handling uncertainty
  

Practical 2

• Facilitated Workshop 2
• Prepare for and run a workshop
• Experimentation with methods and resources for different processes
• Review of workshop learning points
• Introduction to scenarios for day 2
• Evening Preparation work
  

Day 2 (09.00-18.00)

Session 3

• Managing Groups and Individuals
• Group Dynamics
• Self awareness
• Reactions to change
• Dealing with difficult people and situations
  

Practical 3

• Facilitated Workshop 3
• Prepare for and run a workshop
• Handle difficult people
• Handle potential conflict situations
• Review of workshop learning points
  

Session 4

• Paradigm-preserving/stretching and breaking techniques
• Different group stages
• Techniques for different group maturities
• Ice-breakers and energisers
  

Practical 4

• Facilitated Workshop 4
• Prepare for and run a workshop
• Practice paradigm shifting techniques
• Review of workshop learning points
  

Session 5

• Supporting the Process
• Facilitation Support groups and organisations Other sources of help, information, materials and resources
  

Review and close

In addition to Public Courses, we can also offer in-company training, at your premises. Please call 0161 242 2121 for details.

More details, including dates are available on the NCC Membership website