Price
Members: £637.50 + VAT
Non-Members: £750 + VAT
Exam fee: £105 + VAT (exam is optional)
Includes lunch and course materials.
Fees quoted are for non-residential delegates. Please contact 0161 242 2121 for residential costs and in-house courses options.

In addition to Public Courses, we can also offer in-company training, at your premises.
Please call 0161 242 2121 for details.

Overview
Modelling business processes assists in understanding the complex structure and activities existing within businesses today and helps to identify new solutions to improve operations and achieve corporate aims.

Course Objectives
Upon successful completion of this course, delegates will be able to:

• Identify and model core business processes at an organisational level
• Model business processes at an operational level
• Analyse activities within business processes
• Analyse managerial and performance aspects of activities and processes
• Evaluate and re-design business processes

Professional Qualification
This course is one of an integrated set of courses leading to the widely respected British Computer Society Information Systems Examination Board (ISEB) Diploma in Business Analysis.

Optional Examination
An optional examination can be taken at the end of the course. The exam consists of 15 minutes reading time followed by a one-hour 'open book' written examination based upon a business scenario. The examination is charged for separately. Successful candidates are awarded the:

Syllabus Overview

The context for business process modelling

• Relationship between business systems and automated systems
• Purpose of modelling business processes
• Approaches to business process odelling

Identifying business processes

• Definition of a business process
• Differences between the process view and the functional view of an organisation
• Advantages of the process view
• Importance of metrics
• Value chain analysis
  
• Relationships between processes
• Building an organisational view of processes

Modelling business processes

• Overview of different modelling techniques (swim lane diagrams, activity diagrams)
• Modelling notation and rules
• Events that trigger business processes
• The outcomes from business processes
• The stakeholders involved with business processes

Evaluating and improving business processes

• Modelling 'as-is' business processes
• Identifying problems with the 'as-is' process
• Problem analysis
• Benchmarking
• Identifying inappropriate workflows
• Identifying inappropriate IT support
• Staffing issues
• Challenging the business rules
• Modelling the 'to-be' business processes
• Implementing the new approach

Transition from business modelling to system requirement specification

• Extent of IT support for the business processes
• Scoping the IT development effort
• Documenting IT system requirements
• Integration of process modelling, requirements definition and systems development
• Related issues: Organisational design: Procedure design: Skills profiling and training: Managing change

This is the revised syllabus for the ISEB Certificate in Modelling Business Processes which can lead to the ISEB Diploma in Business Analysis.

More details, including dates are available on the NCC Membership website