Price
Course fee - Member: £956.25 + VAT
Course fee - non-Member: £1125 + VAT
Exam fee: £105 + VAT (exam is optional)
Includes lunch and course materials

Fees quoted are for non-residential delegates. Please contact 0161 242 2121 for residential costs and in-house courses options.

In addition to Public Courses, we can also offer in-company training, at your premises. Please call 0161 242 2121 for details.

Overview
Perhaps the most common reason for failure of IT development projects is that of a lack of clear understanding of true requirements. This course is aimed at those involved in eliciting and recording user requirements. The course defines the types of requirements, the people involved in managing the elicitation process, techniques of requirements analysis and ways of prioritising requirements.

Course Objectives
Upon successful completion of this course, delegates will be able to:

• Act as effective members of a team involved in eliciting and recording user requirements for an information system
  
• Recognise the nature of the requirements and the knowledge type to which they belong and to select and use an appropriate elicitation technique
  
• Be familiar with a range of elicitation techniques and know how to apply them effectively
  
• Record and prioritise requirements, and be able to recognise and help resolve conflicting requirements
  
• Link project objectives/requiremnts to business case
  
• Be aware of what CASE support exists for Requirements Specification
  

Professional Qualification
This course is one of an integrated set of courses leading to the widely respected British Computer Society Information Systems Examination Board (ISEB) Diploma in Business Systems Development.

Optional Examination
An optional examination can be taken at venues across the UK. The exam consists of 15 minutes reading time followed by a one-hour 'open book' written examination. The examination is charged for separately. Successful candidates are awarded the ISEB Business Systems Development Certificate in Requirements Engineering

Syllabus Overview

Lifecycle for Business Change

• Business plans and objectives

Nature of Requirements

Hierarchy of Requirements

• The business rationale
• Terms of Reference / Project Initiation Document (PID)
• Functional requirements / Non-functional requirements
• General / Technical Requirements - relationship with Business Case
• Service Level Agreements

Stakeholders in the Requirements process

• Project stakeholder
  • Project Manager
  • BusinessAnalyst
  • Developer
• Business Stakeholders
  • Project sponsor
  • Domain Expert
  • End users and managers
• External stakeholders
  • Customers
  • Regulators
  • Suppliers

Requirements Elicitation

• Knowledge types - tacit, non-tacit
• Elicitation techniques:
• Interview
• Workshops
• Observation
  • Formal/ Informal
  • Shadowing
  • Ethnographic study
• Prototyping
• Scenarios
• DocumentAnalysis
  
• Special Purpose records
  
• Questionnaires
• Mapping techniques to the situation

Use of models in requirements engineering

• Developing a process / functional model
• Read a static (data) model

Documenting the requirements
Requirements catalogue:

• Id
• Description
• Acceptance criteria
• Source / owner
• Rationale / Benefits
• Non-functional requirements
• Priority
• Related requirements/documents
• Version Control / Status

Requirements Analysis

Prioritising requirements:

• Congruence with business objectives
• Overlapping requirements
• Identifying and negotiating conflicts between requirements
• Requirements ambiguity
• Requirements realism / feasibility
• Requirements testability

Requirements Validation

• Reviews
• Prototyping
• Sign-off requirements document

Requirements Management

• Stable and volatile requirements
• Management of change to requirements
• Traceability and ownership
• CASE for Requirements Specification

Benefits Confirmation

• Requirements testing/User acceptance testing
• Post-implementation review
• Roles of requirements actors

This is the revised syllabus for the ISEB Certificate in Requirements Engineering which can lead to the Diploma in Business Analysis.

More details, including dates are available on the NCC Membership website