Overview
This three-day course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Service Level Management Process, within the context of an organisation's overall business-focussed Services Framework. The course is based on the Service Level Management process described in the OGC's Best Practice for Service Delivery book. It has a strong emphasis on practical exercises.

More details, including dates are available on the NCC Membership website

Price £807.50