Overview
This three-day course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL® Service Delivery and Service Support Processes and implementation guidance. It also prepares delegates for the Foundation Certificate Examination.

The course is assignment based, with a strong emphasis on practical coursework. It is based upon the OGC’s IT Infrastructure Library Books, Service Delivery and Service Support. There is particular importance placed on developing an underlying service culture within the IT organisation.

More details, including dates are available on the NCC Membership website

Price £795.00