Overview
This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

Our ITIL Service Management Essentials course based on the process model is still available as a classroom course or a fully interactive web-based course; alternatively, we also offer a 2-day ITIL Fast Track course.

More details, including dates are available on the NCC Membership website

Price £755.25